LogicMonitor Review

The realtime monitoring of our clients, especially the ESXi hosts and their virtual machines, has been the most valuable feature for us.


What is most valuable?

The realtime monitoring of our clients, especially the ESXi hosts and their virtual machines, has been the most valuable feature for us.

How has it helped my organization?

It has allowed us to respond to our clients' needs much faster because we're able to monitor their systems in real time.

What needs improvement?

They have a new user interface, but it is still a bit dated. Also, I think the way it handles Windows alert mitigation can be improved.

For how long have I used the solution?

I've used it for six months.

What was my experience with deployment of the solution?

I'm not sure whether there were any issues with deployment because a different team handled that. But I haven't heard anything regarding problems.

What do I think about the stability of the solution?

There have been no issues so far with stability. We haven't yet encountered any issues with instability.

What do I think about the scalability of the solution?

It has been able to scale to our needs.

How are customer service and technical support?

I have not called their technical support.

Which solution did I use previously and why did I switch?

This was handled by a different team.

Which other solutions did I evaluate?

We also looked at the free Nagios solution. This better suited our needs.

What other advice do I have?

Take your time with alert tuning, but this would be the case with any monitoring solution.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: We are a partner and I am Certified Professional.
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