LogicMonitor Review

We were able to configure the relevant alerts to be sent to the relevant engineers via email and SMS.

What is most valuable?

  • Accurate monitoring
  • Dashboards
  • Easy to use

How has it helped my organization?

By receiving accurate monitoring on all of our datacenters, we were able to configure the relevant alerts to be sent to the relevant engineers via email and SMS.

By building dashboards with the relevant information we now have them projected on large monitors for everyone to see in real time what is happening in our production environment.

What needs improvement?

They need to add more capabilities for external monitoring i.e “Services” monitoring. Also, they should add a feature of anomaly detection.

For how long have I used the solution?

I've been using it for two years.

What do I think about the stability of the solution?

We've experienced no issues with performance.

What do I think about the scalability of the solution?

It's been able to scale for our needs.

How are customer service and technical support?

8/10

Which solution did I use previously and why did I switch?

We used various monitoring solutions but never had one robust solution for monitoring all of our devices/services.

How was the initial setup?

It's pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is out of my scope but as far as I see it, there are certain products which are worth paying for if they answer your needs.

Which other solutions did I evaluate?

I tried various other monitoring solutions such as Paessler PRTG, ManageEngine Application Monitor, New Relic and others.

What other advice do I have?

Highly recommended.

Which version of this solution are you currently using?

7.5
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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The most valuable feature is the UI because I find it very easy to navigate and you see everything with graphs.
One of the things that I really like about the LogicMonitor solution is that it has a whole bunch of things, data points, that it can monitor. They're called DataSources, and it has an amazing amount of devices it can monitor that are pre-built into the system You can customize them if you need to. You can change the thresholds and a whole bunch of different things with them. You can even create brand new ones if you need to, if the built-in data sources don't satisfy your requirements for the technology that you want to monitor.
The solution also has a variety of dashboards... They actually have a repository of a whole bunch of different ones, which is really nice... what's really cool is that you can grant somebody access to a dashboard without giving them full access to the rest of the system. You can provide a really nice, high-level dashboard to your executive team, so they can see what is, red, green, or yellow, without having to really get into the nitty-gritty of the technology...
We explored a couple of other products as well. None of the other products had a customer engagement team like LogicMonitor does.
The most valuable feature is the alerting and that everything is automatic so we don't have to work at onboarding customers. That means the product is ready for usage and there is very little configuration. We just need to insert the basic information of the device and monitoring will start working right away. That's definitely one of the very best features of the product.
The quick to build monitoring dashboards are the most valuable aspect of it because of the speed at which you can produce dashboards, which have a huge amount of information, across multiple sites. We use a lot of 0-based dashboards or dashboards that give us information about how our infrastructure is performing. The amount of insight that we can gain from a 30-second glance at a dashboard and a very clear view of how the infrastructure is working around the planet are good.
The solution has reduced our number of false positives compared to how many we were getting with other monitoring platforms. The fine tuning in LogicMonitor is one of the best features. Sometimes you install monitoring systems and they have a lot of chatter. You plug them in and suddenly your inbox is full with irrelevant information, whereas LogicMonitor is better at this out-of-the-box.
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