What is most valuable?
It's a product that monitors our network from both within and without. The integration with third parties and very granular notification/alerting methods are good. They have a monitoring location feature for our services in Australia, and it's billed monthly.
How has it helped my organization?
It's consolidated our diverse monitoring platforms saving time and effort. It helps us to identify issues much easier and quicker than before.
What needs improvement?
Reporting is not yet at its best, but work is underway, and they listen to the customer regarding their needs.
For how long have I used the solution?
I've used it for six months.
What do I think about the stability of the solution?
Stability has been outstanding.
What do I think about the scalability of the solution?
We have not yet required much scalability, but going up from 50 to 100 monitored hosts is very straightforward.
How are customer service and technical support?
I have to say their support is excellent, both when onboarding/pre sales and once you become a customer. Though we are located at the other side of the world, it has been working quite well for us.
Which solution did I use previously and why did I switch?
We switched from several on-premise solutions, and these were a mix of both paid and open source types. Support was a huge component, and also availability, scalability and not having to liaise with upgrades and roll outs.
How was the initial setup?
Their pre-sales and support have been very helpful, and this meant it was not as complex as many other solutions out there.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite flexible, and it works as a subscription so you can stop it at any time if you have to.
Which other solutions did I evaluate?
We evaluated other solutions such as Zabbix, Pingdom and PRTG.
What other advice do I have?
Give it a try, it won't disappoint you. I would encourage you to run a Proof of Concept or a small lab test if possible.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Jul 10 2016