LogicMonitor Review

All our networking and security equipment are monitored out-of-the-box as well as all our server infrastructure


What is our primary use case?

We use it internally for our own monitoring and to monitor applications. We use it to monitor our infrastructure and our client's infrastructure.

We are using the latest version.

How has it helped my organization?

It has revolutionized the way that the IT team functions within the business.

We have a few custom data sources that are extracting information from systems which don't come out-of-the-box. Now, we are able to extract temperatures from comms or server rooms for equipment. We never had that ability before.

We have it setup in a lot of places where if any element of our platform loses connection, then we can be notified. I get a text straight to my mobile, for example, in this scenario for a few customers. We have found this to be an advantage in our monitoring operations because we know about things now before our customers do. It's given us great insight into what's going on. You find out all the problems you didn't know you had as well.

We have a few workflows and other bits and pieces that we'll start and end with LogicMonitor. Therefore, we wired up LogicMonitor to other systems, whether they be the service desk or operational systems to notify people and pass telemetry around or present them in other locations. It saves a lot of time and manual effort. It's safe to say that it has increased productivity. The time savings has probably been about a fifth of our team effort has been saved. Plus, we can do more than we ever could before.

An example of something LogicMonitor helped us automate: If certain alarms are raised, we can create tickets straight into our ITSM platform that will allow us to notify our clients immediately of a failure in some way. We can then run some automatic scripts and things for known situations to automatically try and repair the fault. Thus, it can all be automated as it's all a closed loop. Then, we can notify the client that we've resolved the issue, all without us touching anything.

We found that it can monitor nearly everything out-of-the-box. There have been a couple of things that we have had to customise. The product is fully configurable to allow you to add the customisation if you need to, if it doesn't do it out-of-the-box. We have a number of Windows Server Hyper-V clusters that we monitor. We have firewalls and switches from various, multiple manufacturers. All of our networking and security equipment are monitored out-of-the-box as well as all of our server infrastructure. 

You want to be very quick to extend their monitoring capabilities. Every month new monitoring capabilities are released, both on-premise and cloud. 

What is most valuable?

The quick to build monitoring dashboards are the most valuable aspect of it because of the speed at which you can produce dashboards, which have a huge amount of information, across multiple sites. We use a lot of 0-based dashboards or dashboards that give us information about how our infrastructure is performing. The amount of insight that we can gain from a 30-second glance at a dashboard and a very clear view of how the infrastructure is working around the planet are good.

The solution’s overall reporting capabilities are extensive, quick and easy to use, quite flexible, and customisable. If you have a trend or line chart type, you can customise and change the colors, scales, and different attributes. E.g., how detailed you want the lines to appear or whether you want them to stack? They are very configurable.

We can gain alerts from individual components of a device, a whole device, or groups of devices. It is quite flexible in that respect.

The solution’s automated, agentless discovery, deployment, and configuration is very powerful. As an organization, we were able to deploy it. It was very quick to discover and identify all of our equipment. It did that without much any help. It can identify a device, know how to monitor it, and know how to report on it. So, it's very clever.

What needs improvement?

The user interface is being addressed at the moment. It is about to be refreshed within the product. Certainly, there is room for improvement in that area, and I think that's recognized and being dealt with. 

Some of the dashboard capabilities are being extended. There are a few bits and pieces that they could do to make them even more flexible than what they are.

For how long have I used the solution?

About three years.

What do I think about the stability of the solution?

We've had no stability issues to date. That's pretty impressive. We've been using it for three years now. I don't think we've really noticed any issues. We have occasionally found edge case bugs and things like that, but they've been fixed very quickly. We've never had any outages or stability problems.

What do I think about the scalability of the solution?

We have scaled it across hundreds of sites. I have had no issues or challenges at all. It's a SaaS product. It seems to be infinitely scalable from our point of view. There are guidelines for how to deploy it so you don't exceed its own capabilities for each monitoring station. In terms of load, there are no issues at all.

The people who use it in our organisation are:

  1. Application support staff who use it to help support our customers. 
  2. The IT team who deploy it, build it, and present all the dashboards to the rest of the business. 
  3. Clients who login and use the product. 
  4. A sort of executive type staff who use some of the dashboards at a higher level, both within our own organisation and from our clients.

How are customer service and technical support?

The support is second to none. We have access to an instant online chat where we can get an expert with the product to help us straight away. That aspect has been invaluable if we can't do or locate an issue in the help files quickly. They're always quick to jump on, help us, and show us how to do something. You really can't fault the support. They have been very good and able to maintain that as they've grown over the last three years from a fairly small organisation. They've now ballooned but have been able to maintain that level of support as well. That is just impressive.

Which solution did I use previously and why did I switch?

We essentially kicked out a Microsoft product (SCOM) that did the same thing on paper. LogicMonitor was far quicker to deploy and easier for the entire team and others in the business to use. It required very little training. It has been a completely different product in comparison. It has been amazing how much of a difference it has made to the way we now work on a daily basis.

We had a fair number of siloed systems, logs, and other bits and pieces in order to attempt to monitor what we had. Now, we have just LogicMonitor. So, we've definitely consolidated. Previously, we used Microsoft SCOM predominantly. We had a huge problem trying to implement that properly, getting that working took a lot of effort and manpower, which we didn't need. We also used to use various (or bespoke) logging mechanisms, log files, and bits and pieces across the business, which we don't need to do now because we can monitor the devices natively.

The Microsoft solution required a significant amount of infrastructure. It required a lot of man-hours to implement, and then more man-hours to get any meaningful reports. Its dashboards and charts are very complicated to generate. We spent many months trying to get it working in a satisfactory way. The solution wasn't very scalable across multiple clouds, different sites, remote customers, etc. Whereas, LogicMonitor being a SaaS based cloud product, it was perfect for what we wanted.

We previously used to have a lot of problems with false alarms and things with SCOM. Generally, we get a lot less alarms than we used to, probably 40 to 60 percent less. It is a significant enough change that it is noticeable.

How was the initial setup?

It is very simple and quick to set up. You can be up and running within a few minutes and monitoring things. It didn't take very long at all. Within a few hours, we were able to monitor a multisite organisation. It is very quick to deploy.

What was our ROI?

We have seen ROI. We monitor our clients' infrastructure as well. So, it saves us money internally. We're now offering it to our clients to hopefully improve the service we offer them.

What's my experience with pricing, setup cost, and licensing?

LogicMonitor is not the cheapest by any means, but it's also not the most expensive. From a licensing point of view, as far as we were aware, it's sort of middle of the road. It certainly has the value for money given the scale, time saved, and efficiencies that we've gained from it. It has been very worthwhile.

We've not had any other costs as this is a cloud based solution. Therefore, you don't need much, if any, infrastructure to monitor. There are a few add-ons along with bits and pieces if you want to monitor certain types of infrastructure or clouds. It is then you might need an add-on. Largely, the costs are upfront and well-known. 

Which other solutions did I evaluate?

At the time, we looked at more of the high-end monitoring solutions, which included things like SolarWinds and ScienceLogic. We also looked at some smaller companies. We probably evaluated about 10 to 12 companies in total before we ended on LogicMonitor. We didn't bother testing any more after that because LogicMonitor was perfect for what we needed.

It started as a trial with a number of other products. We quickly realized that LogicMonitor was a step above the rest in terms of its speed of deployment and capabilities. Then, we went from a trial to a limited one-year, proof of concept for it, which proved successful. Within a few days, we had it rolled out to our entire organization. We were looking for a product that we could then use to scale to our customers as well. We very quickly have done that. We are still rolling it out to new customers, but we've done what we set out to.

We found LogicMonitor intuitive. The UI was brilliant. It turned out to be very quick and easy to deploy. The dashboarding capabilities were a step above the rest, as they are quick and easy to use. Once you actually get the product deployed and get into it, you find it is very scalable, customisable, and configurable. I don't think another product was comparable to it, not within the timescales that you could deploy it.

What other advice do I have?

Talk to someone at LogicMonitor and try it out. I would say that's an absolute must. I think anyone who signs in and uses it for a few hours will quickly realize its capabilities and how good it is.

Biggest lesson learnt: Knowing the value of a well-created dashboard. Making sure that it's actionable in terms of showing meaningful information. It can be quite a powerful thing if you have the right statistics or a way the data can be presented on a dashboard. This has been very useful, and it is great if you can put it up on a screen.

We don't make extensive use of AIOps. We are hoping to get a handle on it shortly and use it.

I would rate this solution as a 10 (out of 10). It's very good. I have been thoroughly impressed.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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