What is our primary use case?
I support POS systems and security systems. Our primary software is MicroSale. I manage POS hardware/software, printers, and servers. I use it for solving Windows, software, and network issues that are solvable when dialing in. I also use it to monitor the systems, to see if the computers are up to date on everything.
How has it helped my organization?
The biggest improvement is being able to solve problems or do upgrades of software without having to go onsite.
What is most valuable?
Being able to dial in and transfer files for updates.
What needs improvement?
Sometimes it just fails to load.
For how long have I used the solution?
More than five years.
How are customer service and technical support?
Support has been very good when I have used it.
Which solution did I use previously and why did I switch?
A few, and still use TeamViewer in some instances.
How was the initial setup?
What's my experience with pricing, setup cost, and licensing?
Pricing is a little on the expensive side, compared to what TeamViewer has offered.
Which other solutions did I evaluate?
I had used others like VNC Connect, but I really didn't review any others.
What other advice do I have?
Regarding leveraging LogMeIn Central to keep endpoints secure, I haven't really looked at that.
Our IT infrastructure is on-premise.
I would tell others it is a great product, and will help your IT department a lot.