LogMeIn Central Review

Enables me to provide unattended remote assistance, but cost is an issue

What is our primary use case?

I support our employees' hardware in ten locations and anywhere they are working that has connectivity.  We use RDS from MS and Logmein allows me to help my employees where ever they are.

How has it helped my organization?

No one needs to wait for assistance, I am a phone call away.  This means less down time and less travel time.

What is most valuable?

Unattended remote assistance is the most valuable for us – I save travel time and money.  As long as an employee leaves their computer on and connected to the Internet I can take care of things and have them all set to go upon their return.

What needs improvement?

The price needs improvement. It is ridiculously expensive now, and no features have really changed.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Yes, the initial load is terribly slow and often has delays with the login page loading.

What do I think about the scalability of the solution?

I'm not sure as the price is too high for us to go above 100 computers so I just remove ones that are resting and add ones currently deployed.

How are customer service and technical support?

I can’t even get someone to update my billing information. I haven’t needed tech support for this product, but the tech support I get with GTM and OV is very slow and tedious.

Which solution did I use previously and why did I switch?

WebEx and it was clunky back then and expensive.

How was the initial setup?

Pretty straightforward.

What about the implementation team?

I implemented this without a vendor team.

What was our ROI?

I've never taken the time to compare the miles I would drive and the time lost traveling, but am sure that our ROI is huge.

What's my experience with pricing, setup cost, and licensing?

It is expensive. You should compare the annual fee to your mileage budget before you purchase.

Which other solutions did I evaluate?

The CIO before me used WebEx, but it was slow and more expensive back then. I think it is cheaper now but I am used to LogMeIn.

What other advice do I have?

I support POS hardware/software, over 100 desktops and laptops. I use Symantec Endpoint Protection Cloud for anti-virus, but LogMeIn Central for OS updates and  fixes. Everything is on-premise.

Check around for other options. If you don’t need unassisted remote access then there are free products that work just as well.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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