LogMeIn Central Review

We provide a quicker response when supporting our customers. However, do not use this product's technical support.

What is our primary use case?

The primary use case for this solution is customer support. We manage servers, computers (laptop or desktop), and POS hardware/software.

We are also leveraging Central to keep our endpoints secure.

How has it helped my organization?

Using the product, we provide a quicker response when supporting customers.

What is most valuable?

We support a large geographic area across the West Coast. We install our PCs at customer locations throughout the country and are able to support them remotely rather than having to travel to those locations.

What needs improvement?

File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No scalability issues.

How are customer service and technical support?

Do not use the technical support.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

The initial setup was simple.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Which other solutions did I evaluate?


What other advice do I have?

It is a solid solution for a remote desktop.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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