LogMeIn Pro Review

I am able to remote in from another floor into a users computer without having to leave my desk.


What is most valuable?

Remote access into computers and the ability to save the passwords to make remote access easier and faster.

How has it helped my organization?

I am able to remote in from another floor into a users computer without having to leave the comfort of my own desk.

What needs improvement?

The UI could be a little bit more robust.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

No problems.

How is customer service and technical support?

Customer Service:

The customer support was great. Any issues I encountered were responded to in a timely manner and they were able to resolve any issues that I had.

Technical Support:

I would rate the level of service as excellent. Response and resolution was handled professionally.

How was the initial setup?

The initial setup was straightforward. Easy to follow and the instructions were clear and detailed.

What other advice do I have?

Using this product has helped me keep track of prior users of the computers. We have remote users in different states and made working with them easy as I can manually take over the computer and resolve the issue.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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