LogMeIn Pro Review

We looked at TeamViewer, Bomgar and decided on LogMeIn​.


What is most valuable?

LogMeIn allows me to quickly and efficiently assist my users across the United States. The interface is very easy to use. It clearly shows all workstations I have access to. It allows me to set up groups of computers and give limited access to them.

How has it helped my organization?

It allows the IT department to be more mobile and assist from any location.

What needs improvement?

Would like for the client to be searchable.

For how long have I used the solution?

I have been using LogMeIn for over 3 years.

What do I think about the stability of the solution?

Product is stable in all of our computer environments.

How is customer service and technical support?

Customer Service:

I have called tech support and my issue was resolved quickly.

Technical Support:

5 stars.

Which solutions did we use previously?

I have used Bomgar and LogMeIn was more cost effective and had a great ROI.

What about the implementation team?

We implemented in-house.

Which other solutions did I evaluate?

We looked at TeamViewer, Bomgar and decided on LogMeIn.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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