LogMeIn Rescue Review

Gives flexibility to be in more than one place at a time. However, if price is an issue, look elsewhere.

What is most valuable?

Ease of use: Ease of end parties being able to login into the software.

How has it helped my organization?

I am a one man support show. So, it gives flexibility to be in more than one place at a time. I could be working at seven people's desks from one location. That is pretty useful and helpful.

What needs improvement?

Lessen the cost of it.

For how long have I used the solution?

I have been using it for 10 years.

What do I think about the stability of the solution?

Yes, it is very stable.

What do I think about the scalability of the solution?

The more technicians I deploy, the more expensive it is.

How are customer service and technical support?

I would rate the technical support as a 10 out of 10. They know their product. Whenever I call them, they help me get to where I need to go very quickly.

Which solution did I use previously and why did I switch?

No previous solutions, but now I am also using TeamViewer and GoToMeeting for certain things. I am kind of diverse. I still have LogMeIn Rescue and I have to decide if I am going to renew it.

How was the initial setup?

Initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

If price is an issue, look elsewhere, but they are robust in features. 

For our company, great features, but too expensive. We are trying to keep costs down. If it were not for the cost issue, we would definitely stick with the product.

Which other solutions did I evaluate?

TeamViewer was one of the direct competitors.

What other advice do I have?

Do your homework.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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