LogMeIn Rescue Reviews

Name: LogMeIn Rescue
Brand: LogMeIn
Rating: 5 (20 reviews)

4.5 out of 5

20 reviews
100% willing to recommend

184 followers

What is LogMeIn Rescue?UNIXBusinessApplication
Price:

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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LogMeIn Rescue is the #13 ranked solution in top Remote Access solutions. PeerSpot users give LogMeIn Rescue an average rating of 9.0 out of 10. LogMeIn Rescue is most commonly compared to Microsoft Remote Desktop Services: LogMeIn Rescue vs Microsoft Remote Desktop Services. LogMeIn Rescue is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 13% of all views.

Buyer's Guide

Remote Access

March 2024

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Helped 768,246 peers since 2012

Featured reviews

SachinAnikar

Director Consulting Services at LTIMINDTREE

Oct 6, 2023

LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Aug 30, 2023

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Gerry Human

VP at Step 1 Software

Oct 11, 2020

Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that. The product itself is really well-developed. You can tell the people who designed it were all support techs, and they've really worked on giving you every bell and whistle you might want. Other than how it's marketed, I wouldn't have a lot of other suggestions on changes.

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LogMeIn Rescue market share

As of March 2024, the market share of LogMeIn Rescue in the Remote Access category stands at 2.5%, marking an increase of 6.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

Key learnings from peers

Valuable Features

"LogMeIn is a remote tool that I use for remote solutions."
"The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."

Room for Improvement

"The solution’s pricing could be improved."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

Pricing

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."
"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Remote Access Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Manufacturing Company

13%

Computer Software Company

11%

Financial Services Firm

Construction Company

Healthcare Company

Government

Insurance Company

Retailer

Real Estate/Law Firm

University

Comms Service Provider

Wholesaler/Distributor

Educational Organization

Outsourcing Company

Legal Firm

Energy/Utilities Company

Hospitality Company

Non Profit

Media Company

Transportation Company

Consumer Goods Company

Recreational Facilities/Services Company

Performing Arts

Logistics Company

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LogMeIn Rescue customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.