LogPoint Review

Good billing model, representatives respond quickly, and fair to our customers


What is our primary use case?

We do SMB and schools, K through 12. 

We have a storage cloud and cloud-based Cisco voiceover IP cloud services that we offer, as well as on-premise-based for those who still prefer that.

What is most valuable?

They basically charge you in a better way. Instead of starting to charge you more as you do more data, it is based on the different data modules that you had or items you were monitoring. 

It wasn't as if the flow increases a lot then you could kill, like some other products when you start using it more. It's nice at first and then it gets more expensive. This product was a little bit better on that, on adding users.

What needs improvement?

It wasn't one of the products we stressed for our customers just because it was a higher-end service. Our customers were not happy with firewalling and the endpoint antivirus. It needed 24-hour management. Many of our customers don't need that because they are a small-medium business. 

The general public wasn't looking for that type of product unless you had a company that was medical or financial and needed 24-hour responsiveness.

It's pretty expensive. It's harder to make an impact and get changes as you might need it quickly or address the price issue.

It's a company owned by one person, and they were pretty solid on leaving the pricing the same. They are a little bit inflexible. That's how we felt with us not really specializing in that as much as other products we work with.

They're from Denmark and a lot of their staff is there. They have a real skeleton crew here.

We just switched over from LogPoint to IBM's QRadar as the SIM engine.

How are customer service and technical support?

We liked the local rep that we had, but he was spread a little bit thin between New York, Connecticut, and Boston. 

He could get back to us relatively quickly if we had some feedback, but it's not like they had a lot of feet on the street in the U.S. It's a burgeoning market that they were trying to get into more.

What's my experience with pricing, setup cost, and licensing?

LogPoint seemed like it was a good product, but it was expensive and there wasn't any room to move the pricing when customers needed a lower-costing solution.

Which other solutions did I evaluate?

We have our own cloud offering. We are always keeping an eye on what's out there to know what else we can offer to our clients. Things like AWS and Azure would not work in our favor because they're so big. 

It keeps me aware of what's up and coming, and I share that information with our engineering staff so that they could either incorporate some of the features into what we have, or if there's any kind of partnership, and is it just a matter of something we should offer.

What other advice do I have?

We do a combination of MSP and VAR services. We're a hybrid between the two. We are not a pure MSP. 

People don't seem to like having to pay a monthly fee whether or not people end up showing up or helping. We try to offer it as an "if you need it" basis, we can do it, but we don't have to charge you. 

We can sell them a bundle of hours, and that way they only use them when they need them, which is pretty popular with many of our clients, especially small to mid-size companies. 

We'll do a combination of, for instance, Sentinel One and Point Antivirus, which is an MSP service. It has 24-hour-a-day monitoring if they want. 

If they don't want that, we could do more of a typical kind of a semantic or any one of a number of Point Antiviruses that they want. 

We also have a Secure SIEM, it's our own product, www. securesiem.com.  If they want to have a managed SIEM service, 

We also have, for those that have next-generation firewalls, we have a product called securengf.com. That basically shores up their next-generation firewall with our managed services. We use a help desk that lets them have 24-hour responsiveness to any issues instead of just having the firewall and having to go to look online. 

This will be somebody monitoring the firewall to make sure there are no breaches.

If somebody needs wireless Wi-Fi, WLAN type of services, we can help them improve their signal strength and location of their access points.

We're using QRadar as the engine. We are working as a partner with them to have our service use QRadar to achieve the best results for our customers. I believe we use some of their services of the monitoring itself.

I would rate LogPoint an eight out of ten, because the technology seemed to be fairer to the customers, even with all the issues that I have indicated. 

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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