LogRhythm NextGen SIEM Review

Enables us to alternate incident automations but reporting needs improvement

What is our primary use case?

Our primary use case is for financial companies and telcos.

What is most valuable?

The most valuable feature is that we can alternate incident automations.

What needs improvement?

We need to get better training for things like creating code and playlists. The way it's done now takes a long time. 

For how long have I used the solution?

I have been using LogRhythm NextGen SIEM for two years. 

What do I think about the stability of the solution?

The stability depends on the client we installing or integrating for based on the server's requirements. We can create them according to that defined time period. It's not that difficult but depending on the customer or the other server requirements.

We can have a dashboard in a single platform, we can get notifications via email or SMS, and we have Smart Response actions. So that kind of possibility is there.

What do I think about the scalability of the solution?

Our clients are mostly on a larger scale. 

How are customer service and technical support?

You can request support and they respond immediately. They're really good. 

How was the initial setup?

The initial setup is easy. It can take two hours. The first day of deployment is easy. Then depending on the devices and log servers, it can take time. We can give them predefined or pre-created devices and logs. The deployment depends on the devices and systems we are integrating. But the initial stage is easy.

What's my experience with pricing, setup cost, and licensing?

Because we are a developing country, the costs depend on country development. We implement it for large-scale companies because normal companies, startup companies, can't afford products at that price. We mainly focus on large-scale companies.

What other advice do I have?

I would definitely recommend this solution if you can afford it. 

We get customized reports and we get reports including all the details, but when we start using them we couldn't start with the Outlook editor. We can customize a document and we can write a report. The dashboards are very user-friendly and very attractive. But when it comes to the reporting part, I think that could use improvement in the next release. 

I would rate it a seven out of ten. 

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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