LogRhythm NextGen SIEM Review

We are able to manage the items we have coming in with one product; however, if the client doesn't have a customer in their system, they can’t use it.

What is most valuable?

I find that the ease of installation is a valuable part of the solution.

How has it helped my organization?

The consolidation of the logs and being able to manage the items we have coming in -- all in one product -- has really helped this company a lot.

What needs improvement?

The main area of improvement is that the client must be installed on the computer for all of the functions to work. So if the client doesn't have a customer in their system, they can’t use it.

For how long have I used the solution?

I have been directly responsible for this install around two years. I worked with LogRhythm at another company for around three years.

What was my experience with deployment of the solution?

We didn’t encounter any issues that were not fixable.

What do I think about the stability of the solution?

I can’t remember the last time it was down. It’s very stable.

What do I think about the scalability of the solution?

The way it’s set up with agents, we can scale very well and if we need to we can just add more hardware to the system. The only limit is the hardware. We have been happy with it.

How are customer service and technical support?

Very knowledgeable, though I wouldn’t say proactive. When you speak with technical support you don’t actual speak with someone: you leave a message, which I do not like, although they respond pretty quickly.

Which solution did I use previously and why did I switch?

The scalability was the main reason for switching. You never know how much you may need and the ability to quickly adapt is great.

The ability to add something quickly is very important. It's more complete than a lot of products, such as Splunk, but you have to put in a lot of work.

With LogRhythm, security feeds and security alerts are just built in.

What about the implementation team?

We did migrate recently and had help from LogRhythm.

What was our ROI?

I’d say we have an ROI. It helps us identity problems before they become issues.

What's my experience with pricing, setup cost, and licensing?

Always plan for more logs than you think you have. Once you start collecting you will realize that you need more than you thought.

What other advice do I have?

My relationship has been very good. When we updated our software we set up weekly meetings which really helped us with reporting. We don’t directly get in touch with support but when we do they solve our problems.

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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