Loom Systems Review

Stable and scalable but requires better change management

What is our primary use case?

We primarily use the solution for ITSM.

What is most valuable?

The RFS portion of the solution is the product's most valuable feature.

What needs improvement?

The change management within the solution needs to be improved. There needs to be more process automation.

For how long have I used the solution?

I've been using the solution for five years now.

What do I think about the stability of the solution?

The solution is stable. We haven't experienced any bugs or glitches in the product.

What do I think about the scalability of the solution?

The solution is very scalable. A company wouldn't have any issues expanding it if they needed to.

We have a few thousand users on the solution.

How are customer service and technical support?

We've never been in touch with technical support so I wouldn't be able to discuss what they are like to deal with.

Which solution did I use previously and why did I switch?

We have previously used different solutions, however, it's been a few years, so I can't recall the actual names of the companies.

How was the initial setup?

The initial setup is very straightforward to implement. We didn't run into any complexities.

What about the implementation team?

We installed the solution with the assistance of consultants.

What other advice do I have?

We are currently using the latest version of this solution.

I'd advise other organizations considering implementing the solution to look properly at their integration. Make sure that the integration levels are respectable and looked at thoroughly.

I'd rate the solution six out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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