ManageEngine ADAudit Plus Review

Monitors user activities and offers extensive built-in reports

What is our primary use case?

We mostly use this product to facilitate monitoring of user login activities and user file activities.  

What is most valuable?

The most valuable feature is really the reason for the product and that is monitoring activity. The product gives us a lot of information. There are a lot of reports. It takes all the audits correctly. It monitors all the management activities such as user management and group management — everything that we need to know is monitored. You also get a file auditor, which is a very good feature. From this, we get a lot of information like what files are added, which files have been edited, what files have moved, and what files have been deleted. It is complete file monitoring. 

We also have the workstation audit component installed so we can see login activities, local user work hours — like how many hours they worked with particular things. We are collecting all that data and we are able to review all of that information.  

What needs improvement?

The only improvement I can think of is that maybe they could improve a little on how easy it is to use. In my experience, it is very user-friendly in general terms but there are possibly even too many reports. There are so many reports that it can be a headache. If there was a way to customize reporting or a way to build customized views, this could simplify the navigation of the reports. If we can make our own views, that would be a fine enhancement.  

So that is what I would like to see in the next update: improvement on the organization and customization possibilities in the reporting feature.  

For how long have I used the solution?

We have been using the product for the last six years.  

What do I think about the stability of the solution?

They keep upgrading their product with their latest builds. Sometimes on some of the builds, we find bugs. Bugs happening in the product, but they are always ready to resolve the problems. We have no issues with them dealing in with that in a timely manner.  

Once we get the stabilized version, we keep upgrading the product. There will be some other additional bugs. If we find them then we report them and they issue a fix or another version. That is productive and cooperative behavior. Almost all products still have some small bugs. You get a few little bugs here and there and they have to resolve them eventually.  

I don't feel that they need to improve in any technical aspect because they keep making the effort to make the product stable and improve it. I cannot always say in which area they have improved the product between versions and releases, but when I go into the application I see most of the things that we have asked about or required. What we are working on and what we need or ask for is usually resolved.  

What do I think about the scalability of the solution?

It is easy to scale. Right now, the product is mainly used by only three or four people from our organization. They are only in an administrative capacity. But there should not really be a limitation on the potential number of users.  

We are using it on a daily basis. But I suppose we use it as per requirement only. It could be on a weekly basis or less. We have different reports scheduled as well and different users have different analytical requirements for the application. So it is used as needed.  

How are customer service and technical support?

We have had the opportunity to evaluate the company's customer support. They are very good and approach the concepts of support very well. We get a response from them within one day. If not, we can call them directly.  

How was the initial setup?

The initial setup of the product is straightforward. We were able to deploy it by ourselves. It takes maybe a maximum of half an hour to deploy. The process is not difficult. 

What's my experience with pricing, setup cost, and licensing?

I am not familiar with the exact costs, but I know that for adding features and other functionality it costs you more. Also, for the first installation, we paid an additional amount.  

What other advice do I have?

We are happy with this product. We use it for multiple purposes and we get a lot of useful information from it.  

When we get new features in the product, we always look for ways to deploy those to enhance our options and increase the functionality of the product. Now almost all of the features and options we were looking for are available. The dashboard is fine. They are still improving it, and on the latest version, we can see how the product is continuing to improve. They improve it more and more with enhancements in every release. If we want something that is new, we will always get in touch with them to ask them to include the feature. They have done very well in providing these enhancements.  

When I require a feature, I just contact them to inform them of the requirements and they will often include it in the next build. I believe most of ManageEngine's products are handled like that. We have requested a lot of adjustments to features from ManageEngine that they have included in the product.  

The reporting is good, the dashboards are good, the interface is good and even their pricing strategy is competitive in this product category.  

Anyone can implement this software easily. As long as they have a domain controller and a file server, they can use the software.  

I recommend this product. Compared to other products of a similar type, it is very good. The possibilities for integration are easy to implement. There are some limitations to the type of software integration. For example, some type of load correction software integration is possible and there are some other possibilities. But these limitations are not so important. It is easy to integrate when the opportunity is there.  

On a scale from one to ten where one is the worst and ten is the best, I would rate ManageEngine ADAudit Plus as an eight or nine. I could not give this a ten as only something perfect would get a ten. It can be a nine.  

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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