ManageEngine Desktop Central Review

OS imaging and deployment has significantly reduced the amount of time and resources needed to deploy a large set of new computers


What is our primary use case?

Our primary use case is to manage most aspects of the endpoints in 21 remote sites. All sites are connected via IPSec VPN mesh and have distribution servers at each site, OS deployment, software deployment, patch management, remote administration, configurations, mobile device management, and browser management. One of my favorite features is a simple remote CMD. This enables us to troubleshoot certain things without interfering with the user desktop session or needing to ask them to take remote control of the machine. It's very valuable being able to fix a problem without stopping user productivity.

How has it helped my organization?

It has become a single pane of glass for a majority of client support and administration. It has enabled my team to quickly identify machines, who is using it, what applications are installed, and a huge set of tools to solve most problems. OS imaging and deployment has significantly reduced the amount of time and resources needed to deploy a large set of new computers or even just reimage a problematic PC because of malware or other problem that would take much longer to troubleshoot. Software deployment has taken the task of installing a common application on hundreds of computers to just a few clicks.

What is most valuable?

Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers. A full suite of remote administration tools to troubleshoot problems or make a change via PowerShell without intruding on the user desktop. Mobile device management eliminated the problem of missing iPads or iCloud locked tablets and phones. The mundane process of patch management is now a breeze.

What needs improvement?

I really feel like asset explorer should be a component of desktop central. That would make it the ultimate desktop management tool. This would also simplify the asset management role since an agent is already being deployed and assets could be added at the same time.  the CMDB would be quickly populated with a PC hardware and software inventory along with user relationships. Device assignment and tracking would be another added value. Adding that feature set would tie everything together and be the one-stop-shop of desktop management suites.

For how long have I used the solution?

Approximately a year.

What do I think about the stability of the solution?

It's very stable it just seems to always work.

What do I think about the scalability of the solution?

Very scalable. Distribution servers are the main factor.

How are customer service and technical support?

The few times we have contacted customer support they have always very quickly solved the problem. Every support agent has been very professional and curteous. 

Which solution did I use previously and why did I switch?

We did not use a different solution. We did a trial Desktop central and immediately fell in love with it and have not regretted the decision.

How was the initial setup?

It was very easy to setup initially. The side effect is you will spend a lot of time tweaking and fine-tuning everything. 

What about the implementation team?

In-house.

What was our ROI?

Time saved is money saved.

What's my experience with pricing, setup cost, and licensing?

Go with what you can afford. Every part of the application is going to save time and money and a very worthwhile investment.

Which other solutions did I evaluate?

We did not evaluate competing products. Everything we were looking for was there and worked well and was easy to use.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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