ManageEngine Desktop Central Review

Quick to set up, provides a helpful chat feature, and the dashboard is very good

What is our primary use case?

We primarily use this product to monitor PCs, perform updates, and as a remote desktop.

How has it helped my organization?

This solution has helped me in several aspects. It has helped to identify outdated PCs, as well as to assist with remote control and software monitoring. I can see what users have installed on PCs, which is especially helpful for laptops.

What is most valuable?

Feature-wise, this solution is okay.

What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.

The dashboard is very good. It saves me a lot of time when it comes to finding the Windows calibration software that is installed on the PCs.

What needs improvement?

I would like to have the option to install the agent remotely. When we change a PC, we have to uninstall the agent and then re-install it on the new one, and it is a difficult procedure.

Sometimes the performance is not very good, which is something that can be improved.

For how long have I used the solution?

I have been using ManageEngine Desktop Central for approximately one year.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

We have 25 users, which is the limit for the free version. I don't know how scalable it is beyond this point. Whether I increase my usage depends on whether I stay with this product and purchase a license, or instead try another solution.

How are customer service and technical support?

I have not had any issues, so I have not needed to contact technical support.

How was the initial setup?

The initial setup is straightforward and fast. It definitely takes less than a day to deploy.

What's my experience with pricing, setup cost, and licensing?

I have been using the free version and am in the stage where I have to decide if I will proceed with the paid license, or instead choose another product.

Which other solutions did I evaluate?

This is the product that was recommended to me, so I did not evaluate other options before implementing it.

What other advice do I have?

My advice is that if they don't have a product to control the software that users have installed on their PCs, then this is a very good tool. However, beyond a certain number of users, they have to buy it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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