ManageEngine Desktop Central Review

I was able to save one full time employee and, thus, the software allowed me to present a serious cost reduction to the department staff.


Valuable Features

I value the remote deployment solution the most as that functionality is used daily. However, other parts of the software like patch management, inventory and client/user configurations are also highly regarded.

Improvements to My Organization

It changed the entire flow of my department, though it is not a large department ranging from 55 to 75 users and about 130 clients (which includes lab and student PCs). I was able to save one full time employee and, thus, the software allowed me to present a serious cost reduction to the department staff.

Room for Improvement

I would love to have the self-service portal which is now present in the Enterprise edition to be deployed to the users of the Professional edition as well.

Use of Solution

I implemented Desktop Central in spring 2009 and have used it ever since.

Customer Service and Technical Support

The response from the technical support staff was great whenever I needed it. They are also open to suggestions from the community and now and then implement ideas offered by the community.

Previous Solutions

We previously had a full time employee running around to install software when demanded.

Initial Setup

It's straightforward. Between setup, testing and deployment of my first software package there was half a day. Since I have been running Desktop Central for six years. People looking for an easy management tool without steep learning curve like MS System Center should definitely have a look at Desktop Central.

Implementation Team

We deployed in-house and have no additional remarks about implementation.

ROI

We have saved one full time employee.

Pricing, Setup Cost and Licensing

We get Academic licensing which is not representative for the majority of users.

Other Advice

People looking for an easy management tool without steep learning curve like MS System Center should definitely have a look at Desktop Central.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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