ManageEngine Desktop Central Review

It improves our organization's efficiency because we're now able to install software quickly rather than manually touching each machine.


Valuable Features

Software distribution is the most valuable feature for us.

Improvements to My Organization

It improves our organization's efficiency because we're now able to install software quickly rather than manually touching each machine.

Room for Improvement

The remote desktop piece has started to fail and we have numerous disconnects while remote logging into a PC. Thought getting rid of the Java piece would help, but it hasn’t.

Deployment Issues

We haven't encountered any issues with deployment.

Stability Issues

There have been no instances of instability.

Scalability Issues

It's been scalable for us.

Customer Service and Technical Support

3/10 - They have messed up our licensing the last three times we needed to purchase additional licenses. Also, they are difficult to understand.

Previous Solutions

We used Altiris, but they did not support Windows 7.

Initial Setup

The initial set-up was very easy.

Other Advice

We were quite rushed to find a product to replace Altiris and this seemed to be the best choice at the time for remote desktop administration and software distribution. When it works, it works well, but their technical support area needs improving.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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