ManageEngine Desktop Central Review

It improves our organization's efficiency because we're now able to install software quickly rather than manually touching each machine.


What is most valuable?

Software distribution is the most valuable feature for us.

How has it helped my organization?

It improves our organization's efficiency because we're now able to install software quickly rather than manually touching each machine.

What needs improvement?

The remote desktop piece has started to fail and we have numerous disconnects while remote logging into a PC. Thought getting rid of the Java piece would help, but it hasn’t.

What was my experience with deployment of the solution?

We haven't encountered any issues with deployment.

What do I think about the stability of the solution?

There have been no instances of instability.

What do I think about the scalability of the solution?

It's been scalable for us.

How are customer service and technical support?

3/10 - They have messed up our licensing the last three times we needed to purchase additional licenses. Also, they are difficult to understand.

Which solution did I use previously and why did I switch?

We used Altiris, but they did not support Windows 7.

How was the initial setup?

The initial set-up was very easy.

What other advice do I have?

We were quite rushed to find a product to replace Altiris and this seemed to be the best choice at the time for remote desktop administration and software distribution. When it works, it works well, but their technical support area needs improving.


Disclosure: I am a real user, and this review is based on my own experience and opinions.

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