ManageEngine Desktop Central Review

This software gives good insight of all the running applications, especially those that were not installed through DC9 or manually by an admin.


What is most valuable?

The functionality most valuable to us is the distribution of our software packages to all workstations. We also like the automatic asset management function which allows us the ability to retrieve and configure all necessary CI reports for auditing issues, for example.

How has it helped my organization?

This software gives good insight of all the running applications, especially those that were not installed through DC9 or manually by an admin.

What needs improvement?

Often I had issues with user configurations. An additional check should be built that, before installing software through a user config, the software checks if an application has already been installed on the workstation or not. Especially because of roaming profiles and workplaces nowadays, this becomes a “must-have” option.

For how long have I used the solution?

I've used it for approximately one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

9/10

Which solution did I use previously and why did I switch?

Before DC9 I used Scense (Dutch-programmed software distribution tool) which was only good for distribution of software, mostly through scripted applications. DC9 was very much more intuitive, flexible and clear.

How was the initial setup?

Just click and install.

What about the implementation team?

Just downloaded from manageengine.com and implemented and configured myself. Read an overview of this software beforehand so you know how you want and/or need to configure the software.

What other advice do I have?

DC9 is a simple, cheap and complete software distribution tool, also to configure all necessary options to control all kinds of OS options on the workstations like in Microsoft Group Policy Editor.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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