ManageEngine Desktop Central Review

​It has allowed us to deploy laptops to users and not worry about patching Microsoft applications. I'd like to see some enhancements on what parameters you can use to push an application.​

What is most valuable?

  • Patch Management
  • Inventory

How has it helped my organization?

It has allowed us to deploy laptops to users and not worry about patching Microsoft and third-party applications.

What needs improvement?

The web interface could use some polishing. I would also like to see some enhancements on what parameters you can use to push an application.

For how long have I used the solution?

I have been using the product for over five years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the scalability of the solution?

No issues with scalability. One of the reasons that we went with Desktop Central is the small footprint.

How are customer service and technical support?

Very happy with tech support but would like to see someone there on the weekends.

Which solution did I use previously and why did I switch?

We used Novell's ZENWorks 10 and 11. We chose it based on it's small footprint and the features such as 3rd party patch management

How was the initial setup?

Very easy to implement. A few clicks and you are done.

What about the implementation team?

I did it myself for 300 workstations as you can leverage the program to install via Active Directory credentials.

What was our ROI?

The ROI was three months for us.

What's my experience with pricing, setup cost, and licensing?

The ROI was three months for us.

What other advice do I have?

Be aware that updates are once a month. They usually take about 30 minutes to perform.

Which version of this solution are you currently using?

9
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ManageEngine has improved my organization because right now we can actually monitor and find out which software products are installed on each desktop. We can then figure out which ones have to get patched and so forth.
The most valuable feature of this solution is the Patch Management.
Since deploying Desktop Central our endpoints are all updated. We use configuration management to deploy shortcuts to our users' desktops with ease. Also, we use configuration management to map logical hard drives to our users. Our users are very happy with how much ease IT can solve their problems.
Desktop Central has improved these organizations and this is why it has been repeated multiple times at multiple organizations. If something works and is getting better it is worth repeating.
The ability to run event viewer, task manager, services, command, file browser, certificate all remotely without interrupting users is the most valuable aspect. Software deployment and prohibiting, allowing us to standardize on the software that has been deployed through the environment and then prohibiting illegal software such as torrent applications has been valuable.
Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers.
ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it.
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