ManageEngine Desktop Central Review

The solution gives us the ability to manage all user operating systems on a single console


What is most valuable?

What is valuable for us is the ability to manage Windows OS, Mac OS, and Linux OS on a single console. This also includes push applications, patches, and configurations on all three platforms.

How has it helped my organization?

We are able to manage all user operating systems on a single console.

What needs improvement?

Management of Mac OS X, Linux OS, and encryption. We would like this to be on par with how Windows OS is managed.

Also, the reporting feature could be more flexible.

For how long have I used the solution?

We have been using the solution for three years.

What do I think about the stability of the solution?

We had an issue with the reporting feature, but other than this, it's pretty robust.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How is customer service and technical support?

The technical support is excellent.

Which solutions did we use previously?

We previously used SCCM and ARD. Cost was a big factor. Just the ability to manage all operating systems on a single console was the main reason we chose this solution. Ease of use for the administration was also a big factor.

How was the initial setup?

The setup was straightforward.

Which other solutions did I evaluate?

We evaluated Jamf, Lansweeper, TriActive, FileWave, etc.

What other advice do I have?

Look for something that will fit your environment, budget, and level of expertise. For us, we manage all OSs. This was a perfect fit.

We also have 5000 endpoints. ManageEngine allows us to manage these endpoints at a fraction of the cost.

Our IT administrators are also able to use the product without much complication compared to other competitors.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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