ManageEngine Firewall Analyzer Review

With the log transparency, you can understand the source & destination with the service port number.


What is most valuable?

The most valuable feature is log transparency because it shows logs in a very easy way. You can easily understand the source & destination with the service port number.

The event log also works fine. We get transparency in the event log product.

How has it helped my organization?

They should improve monitoring & notifications when switching concepts. My latest experience is they were unable to get switch access alerts. It doesn't have any option for Cisco IPS monitoring. Their server doesn't support 64-bit Check Point firewall & many other types of firewall, like Sophos.

What needs improvement?

They should appoint more technical staff for Saturday & Sunday support.

For how long have I used the solution?

I have used it for more than two years.

What do I think about the stability of the solution?

I have encountered stability issues. Many times when I have restarted my log server, services wouldn't automatically start.

In the event log analyzer, many times the servers don't show logs.

How is customer service and technical support?

Customer Service:

Customer service is very good & polite. As I mentioned elsewhere, they should appoint more tech staff for Saturday & Sunday support.

Technical Support:

Tech support is excellent & polite. I've talked with Mr. Aswim many times; he has always given quick & polite responses.

Which solutions did we use previously?

I didn't previously use any monitoring solutions.

What about the implementation team?

I implemented it directly with ManageEngine.

What's my experience with pricing, setup cost, and licensing?

I didn't use any other solutions, so I can't say anything about pricing. I think the price is high as per other solutions.

Which other solutions did I evaluate?

Before choosing, we also evaluated SolarWinds Syslog Server.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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