ManageEngine IT360 Review

It enables agentless monitoring although they need to fix the downtime scheduler for SNMP monitored devices.

Valuable Features

  • Agentless monitoring
  • Performance history reporting.

Improvements to My Organization

We now have the ability to detect service outages and rectify them before they impact business operations.

Room for Improvement

ManageEngine needs to fix the downtime scheduler for SNMP monitored devices. Alarms are still generated for the devices placed into scheduled maintenance. Surprisingly, this defect has been carried through from version 9 to 10.

Use of Solution

I've used it for two and a half years.

Deployment Issues

Active Directory integration is done via LDAP query. Why not use the native libraries included in Windows instead?

Stability Issues

This product is incredibly stable.

Customer Service and Technical Support

Customer Service:

Absolutely fantastic. ManageEngine support representatives are able to do almost anything at anytime.

Technical Support:

Absolutely fantastic. They are almost always able to provide a solid solution when any problems arise.

Initial Setup

Installation was just a series of clicks through the wizard. Everything fell into place and the system started working.

Other Advice

Never use the database server included with the product. Always use a separate Microsoft SQL server. This saves a lot of time when troubleshooting.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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