What is most valuable?
The solution has many features that I like very much.
The user logs and files are great. The shuttle import is useful for imported logs and prices.
The reporting is great. Everything you need is in the report for you already.
The solution is quite large, which is useful for our level of business.
What needs improvement?
The matter of the data retention needs to be addressed.
The back-end, moving to a whole new server, needs the integration of the data already collected by this tool. Right now, this is lacking. I have some customers that have to collect data for a period of two years. That data needs to be mobile - and we are talking about two terabytes or three terabytes of logs. There's always a problem, where the old server is breaking or at the end of the life, and they need a whole new one and need to migrate, however, it is very hard to find a way to do this effectively.
In a future release, I would like to see some sort of feature that prepares one predefined installation. It would also be ideal if we could have separate servers for separate customers.
I would like to see that there are some items that are predefined, and some features to predefine some settings. For example, I would like to create some custom reports for customer complaints and be able to report the issues and put them into every part of the solution.
For how long have I used the solution?
I've been using the solution for the last two years now.
What do I think about the stability of the solution?
The stability is good. We haven't had any issues with bugs or glitches. It doesn't crash or freeze. When we need to access our data to check on things we can easily.
What do I think about the scalability of the solution?
The scalability is very good. Very nice. We have a distribution version for big IT environments in a global context. We can collect some old download data, to check them, from one place on one single server.
Our organization is quite large, and we have no trouble using this solution to manage the work.
How are customer service and technical support?
We've dealt with technical support in the past. I can say with certainty they have been very good, and very professional. There has been no problem getting help from them when we need it. They're easy to work with. We're satisfied with the level of service they provide to us.
How was the initial setup?
The initial setup was not complex. It was very straightforward. We didn't have any issues with the implementation.
How long it takes in total depends on if you are talking about a full deployment or just an installation. The more jobs, the more time it will take to configure the environment servers, and tasks of that nature. That's got to be solved. However, preparation for that part is most likely very easy and very simple for most organizations and should take perhaps six hours at a maximum.
What other advice do I have?
I am a part-time partner and I am a unique distributor.
We're using the corporate version of the solution. It's the biggest version you can get.
I'd rate the solution nine out of ten. I'm waiting on a new feature they promised us int he third quarter. Other than that, the solution has worked quite well for me and offers almost everything I need.
Which deployment model are you using for this solution?