ManageEngine Log360 Review

Consolidating and automatically sending reports has been useful in detecting network anomalies


What is our primary use case?

The primary use case of this solution to look for anomalies in our traffic to see if there is anything out of the ordinary. We don't have the resources to perform deep analysis. This solution provides us with a report of what is breaking the normal routine.

What is most valuable?

The most valuable features of this solution are the consolidating of the reports, being able to take action and send them to email several addresses. We can divide the graces to different co-workers. 

You can have all of the logs from servers to network and it gets sent out to the correct owners. This is very helpful. Previously, we had several different products provide different functions. For example, there would be one product for the servers, one for the network, and one for the firewall, whereas now we have everything consolidated.

What needs improvement?

The GUI needs to be improved. The graphical interface could be made easier to use when you are connecting to different network equipment. For the service it is straightforward. It is a hassle when you have different manufactures for switches and realtors. Simplifying the user interface would be very helpful.

There are issues with stability.

In the next release, I would suggest to include not only for enterprise-level switches but also small business-level switches in the system. Some of our offices experienced issues when they had both local switches. Also, simplify the interface when you are adding network equipment.

For how long have I used the solution?

I have been using this solution since July 2019.

We are using the most updated version, but I know that there will be another update available here in the spring.

What do I think about the stability of the solution?

We have experienced some issues when we do a re-start. 

The service can be delayed at its start. It varies from just a few minutes to 20 to 30 minutes. It does come on but it's very delayed at the start. It could be because I have all of my management products on the same server, and that could affect the starting time on it also. This has been the only buggy behavior that I have seen so far.

We have had a couple of issues when we run some cloud switches. At times, when you restart the server, you have to restart the switches afterward.

What do I think about the scalability of the solution?

This solution is scalable if you have the money for it.

How are customer service and technical support?

We currently have an open ticket in regards to the stability issues that we are experiencing, but I have only received a response that they are looking into it.

They are working on it, but they haven't had experience with the type of switch that we have. The one that we have is one of the smaller ones, and they only have the larger ones that they have been testing on.

The technical support is ok. They are quick in responding, within three to four hours you will receive a response.

Which solution did I use previously and why did I switch?

Previously we were using several small products, and some were in-house developed. We also had log forwarding (WEF) by Microsoft. It is an app that you can put on your server so that we can define what you want to forward to your email. The problem is that the report is not consolidated. It is per occurrence .

We also had the Cisco Firewall.

How was the initial setup?

The initial setup was rather straightforward.

What about the implementation team?

I did not use a vendor or an integrator. I did it myself.

What other advice do I have?

I purchased the Bulk Package which included the Log360 application. 

My advice would be to read the setup manual first and contact ManageEngine to assist you with any questions.

When we performed a test setup, we had some unknowns so we contacted ManageEngine. They got back to us with some advice on how to approach the issues. We were able to solve the issues on our end.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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