ManageEngine OpManager Review

Good integration capabilities and network device monitoring, but it is costly

What is our primary use case?

We primarily use the solution for monitoring connectivity and server resource utilization among other things.

What is most valuable?

The solution's network device monitoring is the most valuable feature.

The solution offers very good integration capabilities.

What needs improvement?

The pricing of the solution is high. They should work to adjust the pricing model to see if they can help reduce costs.

They could add more support on devices and maybe make more versions of devices in order to offer better monitoring.

For how long have I used the solution?

I've been using the solution for more than five years.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

The initial setup is straightforward. It's easy to manage.

What's my experience with pricing, setup cost, and licensing?

The solution is costly. SolarWinds, a competitor, is even more expensive than this, however. Still, they should reduce pricing to make it more affordable for a lot of clients.

What other advice do I have?

We use the on-premises deployment model.

In terms of advice I'd give to others, I'd say they have to create proper maps and ensure proper connectivity. They have to map the switch ports properly so that they will know exactly which port is down and which devices will be affected. They also have to evaluate the utilization and properly set the thresholds, otherwise, they will be getting a lot of notifications.

I'd rate the solution seven out of ten.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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