ManageEngine ServiceDesk Plus Review

Easy to use and the technical support is good


What is our primary use case?

This product is our helpdesk solution and we use it for call logging and management.

What is most valuable?

The most valuable feature is its ease of use.

What needs improvement?

The documentation could be improved.

For how long have I used the solution?

We have been using ServiceDesk Plus for almost one year.

What do I think about the stability of the solution?

This is a stable product.

How are customer service and technical support?

I have not been in contact with technical support, although my understanding is that it is fine and we are satisfied with it.

What other advice do I have?

In summary, this is a good product and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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