ManageEngine ServiceDesk Plus Review

It allows us to add roles, users, and groups, but there were problems with user and group permissions.


Valuable Features:

It's easy and useful for help desks and IT departments. It is user friendly, and made it easy to add roles, users, and groups.

Improvements to My Organization:

It filled the gap between users, first line support, and managers easily. I synced it with our Kerio mail server, so end user support could find out and solve problems faster.

Room for Improvement:

I had some problem with user and group permissions in 2014, and I’m not sure if that is resolved now or not.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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