Help Desk Software » ManageEngine ServiceDesk Plus Reviews » Version 9108 » Review

ManageEngine ServiceDesk Plus Review

It provides an overview of which incidents are to be taken care of in the organization and with which urgencies.

Valuable Features

This product is quite flexible since the admin is able to add or change templates and add as many (sub) categories as necessary to get a good overview of all assigned tickets.

Improvements to My Organization

With this tool, you have good and clear overview of which incidents are to be taken care of in the organization and with which urgencies.

Room for Improvement

None whatsoever.

Use of Solution

I've used it for six years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.

Previous Solutions

I tried the ServiceDesk option from the freeware Spiceworks Asset Management tool, but this was very “flat” and not very flexible. Since I was the only technician initially, the free version of SD+ was sufficient enough and this was very flexible.

Initial Setup

Just click and install.

Implementation Team

Just downloaded from manageengine.com, implemented, and configured myself.

Other Advice

SD+ is definitely a good and flexible ServiceDesk tool which can even be broadly used in larger organizations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Dec 31 2015

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