This product is quite flexible since the admin is able to add or change templates and add as many (sub) categories as necessary to get a good overview of all assigned tickets.
This product is quite flexible since the admin is able to add or change templates and add as many (sub) categories as necessary to get a good overview of all assigned tickets.
With this tool, you have good and clear overview of which incidents are to be taken care of in the organization and with which urgencies.
None whatsoever.
I've used it for six years.
No issues encountered.
No issues encountered.
No issues encountered.
8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.
I tried the ServiceDesk option from the freeware Spiceworks Asset Management tool, but this was very “flat” and not very flexible. Since I was the only technician initially, the free version of SD+ was sufficient enough and this was very flexible.
Just click and install.
Just downloaded from manageengine.com, implemented, and configured myself.
SD+ is definitely a good and flexible ServiceDesk tool which can even be broadly used in larger organizations.