This product is quite flexible since the admin is able to add or change templates and add as many (sub) categories as necessary to get a good overview of all assigned tickets.
ManageEngine ServiceDesk Plus Review
It provides an overview of which incidents are to be taken care of in the organization and with which urgencies.
What is most valuable?
How has it helped my organization?
With this tool, you have good and clear overview of which incidents are to be taken care of in the organization and with which urgencies.
What needs improvement?
None whatsoever.
For how long have I used the solution?
I've used it for six years.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.
Which solution did I use previously and why did I switch?
I tried the ServiceDesk option from the freeware Spiceworks Asset Management tool, but this was very “flat” and not very flexible. Since I was the only technician initially, the free version of SD+ was sufficient enough and this was very flexible.
How was the initial setup?
Just click and install.
What about the implementation team?
Just downloaded from manageengine.com, implemented, and configured myself.
What other advice do I have?
SD+ is definitely a good and flexible ServiceDesk tool which can even be broadly used in larger organizations.
Which version of this solution are you currently using?
9108
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Dec 31 2015
More ManageEngine ServiceDesk Plus reviews from users
Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: March 2021.
473,792 professionals have used our research since 2012.
Author
it_user363621
System Engineer at a engineering company with 51-200 employees
Vendor
Highlights
This solution has helped a lot by freeing up valuable time allowing the IT personnel to work on other more critical areas, key projects, and perform their fundamental job requirements on time without interruption.
The auto-routing feature saves a lot of effort, where we used to spend a lot of time manually assigning things.
This solution has provided a way to manage request tracking and resolution.
When somebody wants to follow up with a problem from the past, the solution makes it easy. It keeps everything in one system and updated.
ManageEngine is flexible and user friendly. Creating a ticket is quite easy. So is configuring SLA's and generating reports. It is straightforward to use.
The most valuable feature is its ease of use.
The solution offers a lot of opportunities for integrations.
Popular Comparisons
JIRA Service Desk
SolarWinds Web Help Desk
BMC Helix ITSM
Zendesk Guide
N-able MSP Manager
Dameware Remote Support
BMC Remedyforce
ManageEngine SupportCenter Plus
Freshservice
Buyer's Guide
Download our free ManageEngine ServiceDesk Plus Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions: