ManageEngine ServiceDesk Plus Review

Has good report features but lags in configuration


What is most valuable?

I am enjoying the report features, they are quite good.

What needs improvement?

I expected more features than it has. The flexibility is missing. I was also expecting a different level of configuration and segregation. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Stability is actually good.

What do I think about the scalability of the solution?

It is scalable, but sometimes there are performance issues.

How is customer service and technical support?

Technical support is quite good but they are not very quick to respond. It takes time to resolve the ticket.

How was the initial setup?

I was not involved personally with the initial setup but from what I hear, it is not complex.

Which other solutions did I evaluate?

I was not involved with this part of the decision process.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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