ManageEngine ServiceDesk Plus Review

Good for tracking our service requests, but lags in the Software Assets Management capability

What is our primary use case?

We use this solution for our help desk, and for change management.

How has it helped my organization?

This solution has provided a way to manage request tracking and resolution.

What is most valuable?

The most valuable feature is the tracking of service requests.

What needs improvement?

Improvement is needed in the Software Assets Management functionality.

For how long have I used the solution?

Ten years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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