ManageEngine SupportCenter Plus Review

Has an easy configuration and useful reporting features


What is our primary use case?

We are currently using the 2014 version of the product. We use ManageEngine SupportCenter Plus to handle issues, incident management, and demand management.

What is most valuable?

We have found the reporting in this product to be very useful. Also, the configuration is very easy.

What needs improvement?

I would like to see some kind of project management or portfolio management in a future version.

For how long have I used the solution?

We have been using ManageEngine Support Center Plus for about five years.

What do I think about the stability of the solution?

ManageEngine SupportCenter Plus is a very stable product.

How are customer service and technical support?

Their technical support has been very helpful and is very good.

How was the initial setup?

The initial setup was about average. It was not easy, but not very complex either. The setup took about 10 days to complete.

What other advice do I have?

I would rate ManageEngine SupportCenter Plus an eight out of ten. I would recommend this product very highly.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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