McAfee ESM Review

It has good technical support, but I can't scale it

What is our primary use case?

It has performed well and delivered the results that I have been looking for.

How has it helped my organization?

It does a good job for us.

What is most valuable?

  • Ease of use.
  • Quick training period.

What needs improvement?

I can't scale it.

I would like to see AI play a major role going forward.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

I have to purchase a new box now. Its existing box is not scalable and I can't use it anymore.

How is customer service and technical support?

It has good technical support, which is available around the clock. You can call up anytime and get whatever you want. My queues are resolved.

How was the initial setup?

I was not involved in the initial setup, but it was straightforward.

Which other solutions did I evaluate?

We are currently evaluating ArcSight and LogRhythm.

At the time we previously purchased McAfee, I had fewer requirements and it catered to my needs.

What other advice do I have?

Most important criteria when selecting a vendor: support.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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