McAfee ESM Review

Out-of-the-box rules are helpful in monitoring our hybrid-cloud environment

What is our primary use case?

We use this solution to monitor everything in our hybrid-cloud environment. This includes IoT devices and a couple of data centers.

How has it helped my organization?

We are now able to completely monitor our environment so we can review what is there, which is a big win for us. This solution helps with the maturity of our environment.

Using the out-of-the-box rules has made our work more relaxing.

What is most valuable?

There are more than two hundred out-of-the-box rules.

We have been using the advanced correlation agent.

What needs improvement?

Technical support for this product could be improved.

I would like to see improvements to the user interface.

It would be helpful to have a diagram in the interface that shows the actions.

For how long have I used the solution?

We have been using this solution for two years.

What do I think about the stability of the solution?

This is a very stable solution, although there are some bugs in the GUI.

What do I think about the scalability of the solution?

This solution is very scalable from my perspective. We have around twenty-five users. We have level one users, which are operation analysts. We also have level two users, who take care of daily operations. Level two includes, for example, handling the rules on the creation of users. Everything is segregated. We also have a second engineer.  

How are customer service and technical support?

We have had issues where we had to contact technical support. While they answered ok, the timing may have been a little slow.

Which solution did I use previously and why did I switch?

We used another solution prior to this one.

How was the initial setup?

The initial setup of this solution was very clear. We followed the instructions on the web page, and there were no problems. The deployment was really quick and completed within a couple of hours.

What about the implementation team?

We performed the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

We pay for our licensing fees on a yearly basis, and there are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

We evaluated several other options before choosing this one, including Elasticsearch.

What other advice do I have?

I recommend trying this product. This is a quality solution at a fair price.

I would rate this solution an eight out of ten.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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