McAfee ESM Review

Excellent security features with 100% stability and good scalability capabilities


What is most valuable?

The security can't be compromised. The security features on offer are the most valuable feature and are why it's really worth having as a product like this in our organization.

What needs improvement?

The user interface could be more user-friendly.

Technical support could be improved.

For how long have I used the solution?

I've been using the solution for two or three years.

What do I think about the stability of the solution?

The solution is 100% stable. We really have had a great time working with it. It hasn't let us down.

What do I think about the scalability of the solution?

We've been satisfied with the level of scalability the solution offers us.

How are customer service and technical support?

We've had some issues in the past and have had their Pakistani representative here. We've also communicated with foreign branches of technical support. The solution offers okay assistance. It's not a mature solution like Fortinet or Watchguard, but it's still providing okay service. I'd say the help we've received is largely mixed. It's been 50/50 in terms of resolving our issues.

What's my experience with pricing, setup cost, and licensing?

It's a fairly low-cost solution, so the pricing is pretty good.

What other advice do I have?

I'd rate the solution eight out of ten. If it was more user-friendly, I'd mark it higher. Right now, technical people working on the solution don't understand what it is are trying to communicate in its tabs. As a company, you need to have a certified or experienced McAfee engineer there or on staff to guide you.

I'd recommend the product, however. It's a nice, robust product.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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