What is most valuable?
The solution is stable. In comparison, when I used Trend Micro, I recall having multiple issues.
Trend Micro was tedious to install and the implementation of its policy organization-wide was a challenge. Often file codes wouldn't work or the performance was off. With McAfee, I'm not seeing these same issues, although, to be fair, I've only worked with it for a month. The performance seems to be better, and it's less challenging to work with.
Overall, the policies are good. They are easy to implement.
What needs improvement?
I found that the interface is a little bit confusing. It's over-stuffed. If a new IT person comes in, it is difficult to understand how the McAfee console works. It needs to be more user-friendly and not as complicated.
It would be nice if the solution could add in some ransomware features.
For how long have I used the solution?
I haven't been using the solution for too long. It's something we use at my new company. However, the license is about to expire, and we may be looking into other options. I've only really used it for a month.
What do I think about the stability of the solution?
The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
We have about 30 or so people that are using the solution.
We do not plan on increasing usage and may discontinue usage in general. We are currently considering alternatives.
How are customer service and technical support?
I've never had a chance to reach out to technical support. I've only been using the solution for a month and the license s coming to an end. Therefore, there's never been a reason for me to reach out. I can't speak to how helpful or responsive they are in general.
Which solution did I use previously and why did I switch?
In my previous organization, I used Trend Micro.
How was the initial setup?
I wasn't involved in the installation of the solution. The product was already installed when I began at the company. Therefore, I wasn't a part of the process.
What's my experience with pricing, setup cost, and licensing?
I cannot speak to the actual cost of the solution. It's not an aspect of the product I deal with.
It's a little bit tough to manage the license. I have to purchase separate licenses for 30 users that cover ransomware protection.
Which other solutions did I evaluate?
In the present company, we are using McAfee, however, it's about to end license duration. We are looking for a good alternative to it.
What other advice do I have?
We are customers and end-users.
I cannot recall the exact version number of our current solution.
We are doing R&D right now. I'm new to this organization and I have to manage it all. I find that right now, with McAfee, we're trying to figure out what to do with it. It's up for renewal. We're working to decide if it should stay or if we should switch to something new.
The console is not user-friendly and that's a bit of a turn-off. It's making us reconsider the product.
That said, I'd recommend the solution to other organizations. It's good. It's just that, if I appointed a new trainee and I asked him to set the policy for the security on a user's laptop he would just get annoyed. If it was more user-friendly I wouldn't have to worry about the onboarding process so much. New team members would just be able to handle the tasks and not be confused by the technology itself.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?