What is our primary use case?
We are a system integrator and McAffee MVISION ePO is one of the security products that we implement for our clients.
The primary use case of my customer is to protect the endpoints. It is important because of people who are working from home, and the diverse platforms that are apart from the workers who have a different environment.
They are also spread over different countries and many different towns. The cloud platform is the best to communicate the management of devices and security.
Also, besides, it offers protection compliance.
What is most valuable?
What I like the most is the ability to manage centrally, to manage the various devices, the platform, and the endpoint, all from one console.
What needs improvement?
The rollout to cover the online resources, such as SharePoint, One Drive, and Office 365 doesn't seem to have a very clear path. There is a lot of different information all over the place and there's probably a need to have some technical ability to understand how to bring solutions to fruition.
There doesn't seem to be any documentation in place to guide you. Unless you are a technical person, it's very difficult to bring that solution to fruition.
The product is good but they just have to document how to use the different products and bring them into one platform, one solution. You shouldn't need to be a technical person to do that.
You can roll out to all of the endpoints easily, but now if I need to protect the online cloud resources like SharePoint sites or SharePoint libraries, that is where the biggest worry is because people feel things like the cloud contains threats. They're not concerned with how to do it or to make sure that they have visibility and protection.
This is where it gets a little bit tricky, but even McAfee themselves are not giving a very clear road map or very clear documentation to know this is how to go about it, and this is how to achieve it. Again, we do not have to have a technical background to be able to synchronize.
I think that they should drop their high costs of training. Many people will train themselves and still sell the product. They implement their product and they will recommend it. If they make the training available then the uptake will be higher.
For how long have I used the solution?
We have been working with this solution for approximately one year.
What do I think about the stability of the solution?
I have not experienced any issues with stability.
What do I think about the scalability of the solution?
I haven't been faced with any limitations regarding scalability.
How are customer service and technical support?
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are within our region do nothing, they just sell you licenses. The moment that you have a problem, you are on your own. They keep bouncing you between this department or person, or you end up with somebody who has no idea, and then now there is so much up and down that we end up now doing things on our own.
You can send an email to support and you will get a response in a couple of days and maybe that response is to refer you to someone else.
How was the initial setup?
Bringing the ePO and central management on board was very easy and very straightforward.
What's my experience with pricing, setup cost, and licensing?
For large enterprise companies, the price should be alright, but for small businesses, the uptake might be slow because, for these clients, the price doesn't look very attractive.
So people will compare, they are going to acknowledge and pick up a CD or go with Kaspersky, or Bitdefender. They feel that it's easier than suffering to get the information, that's the problem. One of the advantages of working remotely is that you can pick up a Bitdefender DVD and pop it into all of the laptops and other devices.
What other advice do I have?
I can recommend this solution, maybe because of my own background and my own portfolio, I have been working with it for a year and I know how to market it, I know what works and what doesn't work.
When It comes to the training, it's a letdown because online training is very expensive, and they want people to sell and use their product. They are making training modules, which are very expensive.
They also tell you that if you want to buy the product, you must be certified, but to be certified is very expensive at my own cost, then I can sell the product. There are many products like this being sold in our region. You sell the products for them but they charge you for training.
It's a good product, it's a good solution, it's straightforward, and it works very well. At the same time, we shouldn't have to pay to learn it, just to sell it. They should brunt the costs of the training for their resellers.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?