What is our primary use case?
This is a web security product, it controls the usage of web for employees. There is an integral anti-virus and web URL filtering solution. I've used the solution in multiple companies that I worked in, and for the last six months I have a new company and I sell the solution along with other security products. I'm a security engineer.
What is most valuable?
I like the anti-virus filtering, URL categorization, and reporting capabilities. I also like the ability to control what kinds of files or content can be downloaded. So you can restrict executables and potential harmful files. It's a very sophisticated and mature solution.
What needs improvement?
I think it's a very good product although the user interface is not very intuitive and could be improved. Because of its sophistication, it's not so easy to manage and you have to learn to use it well. The solution can't really be simplified because then it would not be so customizable. You have to know what you're doing. If you don't know about filtering, you won't be able to use it well. I also think that the URL filter model and the web application filter model should be more tightly coupled but it's a lot of effort to get them to work together, not an easy problem. It's two different models - URL filtering and web application filtering.
For how long have I used the solution?
I've been using this solution for nine years.
What do I think about the scalability of the solution?
Scalability is no problem. It is cluster able so I can use many devices. We have small companies in Hungary, usually some 1000 users, but we have one simple appliance. It can deal with many users. I assume even 50,000 users would not be a problem for this product.
How are customer service and technical support?
I've used technical support rarely but when we've had an issue they respond relatively quickly and they know what to do. I like them.
Which solution did I use previously and why did I switch?
I have seen other products like Websense, which is Forcepoint now, and McAfee Web Gateway which is better than Websense, I think. The features are generally the same, but McAfee is easier to manage and maintain, easier to overview. It also has better debugging capabilities and better logging.
How was the initial setup?
The initial setup is very, very straightforward. I think it's one of the best.
What other advice do I have?
I would definitely recommend this solution and would rate it a 10 out of 10.
Which deployment model are you using for this solution?