Meraki Dashboard Review

Enables us to see and monitor the bandwidth of all the stores easily


What is our primary use case?

Our primary use case is to deploy and manage the wireless APs and system switches.

How has it helped my organization?

One of the ways Meraki improved our organization is just the simplicity of deployment and scalability. We could easily see and monitor the bandwidth at all the stores easily.

What is most valuable?

The feature that I find most valuable is the product's ability and simplicity.

What needs improvement?

Probably the thing that could use the most improvement is the terminal monitor issues on ports. According to Meraki support, we need a third-party program to integrate other, non-Meraki switches if they don't have that integrator already. It is not a problem with the Meraki switches, of course.

What do I think about the stability of the solution?

The stability of the solution is great. The only problems we had is an issue with the firmware, but they replaced that right away and it solved the issue.

What do I think about the scalability of the solution?

We think the scalability of the solution is great as far as the wireless AP. We expanded, so far, by ten access points. Eventually, we are going to do 30 of them.

How are customer service and technical support?

If we experience any problem I can call technical support right away. If I have to do something like replacing a switch, they send it to me within two business days.

If you previously used a different solution, which one did you use and why did you switch?

I was not in that position to make any type of call on the product we selected and used at the time it was implemented. 

How was the initial setup?

The initial setup was really pretty straightforward.

What about the implementation team?

The APs are pretty easy to deploy so we did not need the assistance of a vendor or consultant. We just got support directly from Meraki is we had any issue.

What was our ROI?

I am not in the position to evaluate the return on investment.

What's my experience with pricing, setup cost, and licensing?

Cost and pricing falls outside of my responsibility.

Which other solutions did I evaluate?

I was not in a position to be involved in the evaluation of options.

What other advice do I have?

As far as this solution I would rate it as a nine out of ten from my experience and comparing it to what I know about other solutions. It's really easy to use. The technical support and customer experience are great and that just adds value to the product.

Any advice I have for people considering the solution is that if they want something that is going to work and be simple to deploy, this is a product they should strongly consider. I don't think the simplicity of the product is matched for what it provides.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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