Meraki Location Analytics Review

Great trend monitoring, easy to update, and extremely scalable


What is our primary use case?

We primarily use the solution for analysis and trend monitoring.

What is most valuable?

The trend monitoring has been a very useful aspect for us. That's the most key feature, depending on what industry you're in. If you're in retail or you're into airlines and stuff like that, where trends matter, then this is a big, big deal It does it well, and it does it better than anybody else in the industry.

Everything's updated, all of it, quite well. It updates just like your computer system will update. If you have a cloud solution, everything's going to be updated in the cloud. You've actually got people sitting there, professional people that are patching, updating, and monitoring, doing all these types of things so you don't have any downtime. 

The solution scales very, very well.

Technical support has always been very good.

What needs improvement?

The pricing is a pain point for us. It's a bit expensive. I would like to still see it come down, as many companies just don't have the budgets for it right now. Mid-sized companies in particular just don't have that kind of money sometimes. If it comes down a little bit, they're going to hit a lot more companies and take a bigger market share.

What do I think about the stability of the solution?

The stability has been very good overall. It's regularly updated and there are no bugs or glitches and it doesn't crash or freeze. It's been quite reliable and the performance is good.

What do I think about the scalability of the solution?

The solution scales extremely well. If a company needs to expand, it's not a problem. They can do so with ease.

How are customer service and technical support?

Technical support is rock-solid. They are very helpful and responsive. We are quite satisfied with the level of attention we get when we need their help.

Which solution did I use previously and why did I switch?

We've used different BI tools such as Power BI.

There are major differences between the two solutions as they just don't have some of the features. For instance, the trending and things like that, it's entirely different. It doesn't do any of those things as well as Cisco does. There are a lot of little things, that just aren't as good. 

What's my experience with pricing, setup cost, and licensing?

The pricing could be less expensive. They should work on their price points. However, since it is such a well-polished system, you can see why they charge what they do.

The pricing is different for each company, it depends on a few factors, including the number of users, for example. It's hard to give an exact price as it moves around and changes according to variables. That said, it is possible to work with them to get a reasonable price in some cases.

What other advice do I have?

We're Cisco partners and resellers.

When Meraki came out, it was kind of like Cisco routers and stuff, however, they went to the air. Device Management just came out not that long ago. We've been using its analytics pretty much with every deal now. Since lockdown, everybody's got to either bring their own devices or the company has to give them phones.

If you can afford this solution, it's worth every dime in terms of what you get out of it.

Companies, if they decide to implement the solution, are going to have to make a lot of choices. Do they have the people they feel that they can do this with? Do they need to use part of the analytics? Or not? If they do, then do they know what they're looking for - for example, what trends are they trying to spot? It can get overwhelming. 

That said, at the end of the day, a company will have a dashboard that they can go into and manipulate if they want to and can change things or just monitor on their own. 

With the dashboard, you can see what's going on. If you do on-premises, you're also going to have to focus on going to patch and fix and do all the things that need to be done to keep it running smoothly, and you'll need to follow alerts to see if something's up or something like that. The advantage of the cloud is that a lot of this is done for you and you won't have to worry about manual patching, et cetera.

I'd rate the solution at a ten out of ten overall. We've been quite happy with the product.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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