Meraki MS Switches Review

Easy initial setup with excellent newer models, but the firewall is not powerful

What is our primary use case?

There are many use cases for the solution. We implement them mainly for SMEs.

What is most valuable?

The switches, overall, are very good.

The newest switches, in particular, are excellent.

The initial setup is simple.

What needs improvement?

The problem that we saw with some customers is that it's very hard to train them to manage everything on the cloud, and some customers don't want this. 

The firewall is not very powerful. The other week, one of the switches only gave one gigabit of output. It's become a concern for our customers.

It is very difficult to know what we should do. There should be a queue available to connect over the VPN. However, there was a lack of an image in the other queue. Once, when a customer wanted to tour the system, there were issues with connectivity to the VPN, which was offputting. 

What do I think about the stability of the solution?

The solution is very stable. We've tested it extensively and it's very good. It's also quite fast. A company doesn't have to fear reliability with Meraki. They shouldn't expect to deal with bugs or glitches. It's reliable.

What do I think about the scalability of the solution?

The scalability is very good on the backend. We've even run some stress tests to see how the solution would hold up to expansion and have had great results. If an organization needs to scale up, they can do so with Meraki. It's not a problem at all.

How are customer service and technical support?

The solution offers okay technical support. Users need pretty good access to senior engineers on the technical support team. Sometimes you have really bad errors on the site and you need very advanced help. A more junior technical support staff member will not be able to assist. Meraki needs to continue to work to ensure senior staff is available to deal with those levels of calls as they happen. A user expects to have a senior engineer to take the question from the beginning to the end if big issues arise.

Last week or last month we had an issue where we really needed a senior engineer and the support staff we got originally didn't know how to answer our questions. We had to pay for a more senior engineer.

Which solution did I use previously and why did I switch?

We also use Aruba and HPE switches. We use a combination.

How was the initial setup?

We've found the setup to be very straightforward.

On the promotion side, the marketing team will help when something goes wrong. You can write to someone at the company and they can help troubleshoot any issues as soon as something comes up.

Typically, it only takes about one day to deploy a switch. For a simple deployment, we just take it and connect it to the new port, and then we just connect everything to the computer. It's very easy. We haven't had issues or complications.

What about the implementation team?

We're an integrator; we implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

We typically sign contracts for years as opposed to yearly. One year might be a bit expensive, but if you choose a long-term contract, it's very good. The pricing is very good. It's quite competitive in the marketplace. There are others that are much more expensive than this product. It's affordable, even for small companies.

What other advice do I have?

We're an integrator. We tend to test things before we send them to our customers.

We are a very small company, we are constantly looking for competitive pricing, as we don't have big budgets to throw around.

The solution is very good. From using the software to deployment, Meraki is good. Even enterprises would benefit from using the solution. Although we typically deal with smaller companies, I'd pick Meraki every time.

I'd rate the solution seven out of ten. I would rate it higher, however, we have unique needs for the VPN, and require complex software features

**Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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