Meraki MS Switches Review

Good dashboard, easy to configure and segment our network appropriately

What is our primary use case?

The switches make up part of the network infrastructure in the company.

We primarily use VLANs and Wi-Fi.

What is most valuable?

The most valuable feature is the ability to segment my infrastructure between phones, security systems, and other tasks.

The dashboard is very easy to use.

What needs improvement?

Better alerting capabilities are needed because they do not provide enough notification or detail about events. For example, it doesn't tell me if I have lost an access point, or I'm getting packet drops, or somebody is using excessive bandwidth because of a download they are doing. It is very hard to drill down on these problems and sometimes, you might have to use a third-party solution to pull the reports out.

Technical support is in need of improvement.

For how long have I used the solution?

I have been using Meraki MS Switches for about one year.

What do I think about the stability of the solution?

The stability is great.

What do I think about the scalability of the solution?

Our company has not had to scale our network. However, some of our clients that use these same switches have scaled up, and it was an easy process for them. This is in part because it is easy to change configurations on the fly.

How are customer service and technical support?

The technical support for this product is difficult to deal with. With multiple levels, it is very difficult to get through to the right person that can help with the problem. It is disappointing because when you pay a lot of money for the hardware, you expect to get the support that you need to get.

What about the implementation team?

I handle the maintenance of these switches, including firmware updates.

What's my experience with pricing, setup cost, and licensing?

We paid for our switches outright, at a cost of between $15,000 USD and $18,000 USD.

What other advice do I have?

In summary, this is a good product except that the technical support and alerting need to be improved. As it is now with the alerting, I get messages from the firewall before I am alerted by the Meraki hardware. It makes it more difficult to troubleshoot.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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