Meraki MS Switches Review

A user-friendly cloud managed access and aggregation switches with a useful visibility feature


What is our primary use case?

We provide Meraki Switches to schools, universities, and hospitals.

What is most valuable?

We find value in its ability to enable cloud management and visibility. They are also easy to deploy. It's very convenient because you can see who is accessing, what type of UI system they're using, what applications they're using, the bandwidth, and more. Management is also easy as you can access and manage the switches from anywhere. As it's managed on the cloud, we can support customers remotely if there's a problem.

What needs improvement?

Their subscription model could be better. Some of our customers prefer a one-time payment to a monthly or yearly subscription model, so they don't buy the product. Technical support could also be better.

For how long have I used the solution?

We have been dealing with Meraki MS Switches for about four years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

Meraki MS Switches are scalable. 

How are customer service and technical support?

Technical support could be better. Some support agents aren't adequately qualified to support us. Their technical skill needs to improve.

Which solution did I use previously and why did I switch?

Meraki Switches have some advantages compared to others. For example, visibility, management, and auto device detection. 

How was the initial setup?

The initial setup is simple. 

What about the implementation team?

We provide installation and implementation services. Most of our customers use the warranty for maintenance.

What's my experience with pricing, setup cost, and licensing?

It would be better if they had a one-time purchase option instead of a subscription model.

What other advice do I have?

It's more suitable for medium-sized companies.

On a scale from one to ten, I would give Meraki MS Switches a nine.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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