What is most valuable?
It has a good requirement management process, Test plan and Test Resource Management compare to other tools. It also has SLA Management which helps to decide the status of tests.
How has it helped my organization?
HP ALM integrates requirement management process, defect management process and it helps in smooth execution of Load testing process.
What needs improvement?
HP ALM UI needs some improvement. Sometimes changes are not saved correctly.
For how long have I used the solution?
I have been using this product for close to 2 years.
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
Customer Service: Fair. It takes at least 2 days for support people to respond to ticket.Technical Support: Fair. It takes at least 2 days for support people to respond to ticket.
Which solution did I use previously and why did I switch?
No. We have other HP Products like LoadRunner, Quality Center etc. So we wanted to have ALM which integrates seamlessly with these products.
How was the initial setup?
Setup was straightforward.
What about the implementation team?
Set up was implemented through a vendor team and the vendor team was very knowledgeable and helpful.
What was our ROI?
Having HP ALM has helped in streamlining the Performance testing projects and now management has a better view of the projects and their status. It also helped us in streamlining the work across various groups.
What's my experience with pricing, setup cost, and licensing?
The infrastructure set up cost which included the server’s hardware, Agent Servers.
What other advice do I have?
It's a good product and definitely can be considered in cases of large enterprise projects.
Disclosure: My company has a business relationship with this vendor other than being a customer: Specialist Partner for HP Software and Authorized Services Management Partner - Software (ASMP-S).
Aug 25 2014