What is most valuable?
A comprehensive solution aiming for total Test management. It has bindings with HP QTP which is a test automation tool. With the addition of BPT (Business Process Testing), QC along with QTP has been the choice for test automation in most of the IT businesses.
How has it helped my organization?
Maintenance of test artifacts becomes messy when there are many scripts and supporting test artifacts. HP QC makes it easier to maintain the scripts and also organize them into various business areas.
What needs improvement?
Backup strategy is lacking in QC. Once the QC server crashes, all your automation artifacts are unrecoverable. Though we can create QC project files to create a backup, there is size limitation when you restore the backup.
For how long have I used the solution?
What was my experience with deployment of the solution?
Configuration of QC contains a number of steps which could be made simpler. Many of these settings can be default with an option for the user to change them.
What do I think about the stability of the solution?
Getting to the root cause of any issue with QC is difficult. In many cases, restoring the QC projects is the way to resolve issues. Though HP support is available, it is not immediate.
What do I think about the scalability of the solution?
As with the scalability, there are no issues with QC. It handles multiple connections very easily. And also if there is a crash on one machine where one test artifact is locked, the lock is automatically released in some time. But it would be great if there was recovery options built in after a crash.
How are customer service and technical support?
The technical support is prompt and understand business urgency.
Which solution did I use previously and why did I switch?
I have worked on TFS. The features of TFS are limited when compared to QC.
How was the initial setup?
The initial setup was pretty straightforward.