Micro Focus ALM Quality Center Review

As we're a large SAP shop, this solution provides us with the ability to track individual issues to a defined release and the scalability to meet our growing requirements.

What is most valuable?

  • Being a large SAP shop, having the ability to track individual issues to a defined release is a key function.
  • We also use the tool for our performance testing and automation efforts, including the test library repository. These functions within the tool are easy to use and allow our internal user community simplicity in the needed access to these.
  • Scalability is a must with our business and this tool has it.

What needs improvement?

It has a very large footprint, and takes an inordinate amount of time to load the components and seems to need to do this quite frequently. Also, with many of these tools, there is always room for improvement with the UI in terms of intuitiveness and functionality.

For how long have I used the solution?

I've used it for five years.

What was my experience with deployment of the solution?

Just the amount of time to install as well as the reinstall frequency.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No. Scalability is another key reason for using this tool as mentioned above.

How are customer service and technical support?

Customer Service:

As with any big company, HP support is good but costly.

Technical Support:

I have not had to deal with them.

Which solution did I use previously and why did I switch?

We really started using ALM about five years ago when our testing automation efforts kicked into high gear. Up until then, we were tracking testing using various other smaller tools.

How was the initial setup?

Setup was straightforward once the needed hardware was defined and in place.

What about the implementation team?

It was done in-house.

What was our ROI?

We have other tools with HP, so it's bundled in with these and hard to measure ROI specifically for one tool.

What's my experience with pricing, setup cost, and licensing?

You need to negotiate with HP.

What other advice do I have?

It's a great tool for a company looking to establish a scalable solution that will give you flexibility as you grow, BUT I would highly suggest you have individual(s) with the expertise to care for and feed it.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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