Micro Focus ALM Quality Center Review

The Test Plan/Case module permits assigning of multiple testers to a project and it provides real-time snapshots of project vitals.

What is most valuable?

  • Requirements module
  • Test Plan/Case module
  • Defect module
  • Reporting modules
  • API

How has it helped my organization?

  • Real-time snapshot of project vitals
  • Reusability of requirements
  • Tests
  • Flexibility in assigning multiple testers to a project, rather than assigning each tester to a test case
  • Seamless on the fly reorganise test projects due to corporate emergencies and shifting priorities

What needs improvement?

  • Traceability and version control management
  • Not able to group project deliverables by builds

For how long have I used the solution?

I've used it for six years.

What was my experience with deployment of the solution?

When we were installing v10, the installation became corrupted. So when we upgraded to v11, it was very expensive, and at our own cost, to do. This was regardless of our maintenance contract with HP.

What do I think about the stability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Our vendor is 10/10, but HP is 7/10.

Technical Support:

Our vendor is 10/10, but HP is 8/10.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

The installation tools are not the best, even for experienced IT/admin, it self-corrupts, and there is no good tech support to help with install issues unless you pay them to fly in a team.

What about the implementation team?

We did it in-house.

What was our ROI?

It's 300%.

What's my experience with pricing, setup cost, and licensing?

It depends on your vendor. SkyIt was the best, as they were able to get the initial cost low enough so a small startup could afford it.

Which other solutions did I evaluate?

  • IBM
  • JIRA/Test Link

What other advice do I have?

For small companies where audits/lawsuits etc. are not a factor, it's not worth the investment. You should use open source or lower cost alternatives (JIRA project/defect tracking, Test Link open source QC like Test Tool). However, for any company that wants a mature, highly developed platform that is constantly improving, need to survive audits, etc., you must consider HP ALM solutions such as HP Quality Center.

Which version of this solution are you currently using?

10 & 11
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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