Micro Focus ALM Quality Center Review

It's helped us with our testing, both in terms of how to test and the ability to reuse test cases.

What is most valuable?

  • Traceability
  • Ability to reuse test cases
  • Reports

How has it helped my organization?

We now know more about how to test.

What needs improvement?

Import Library - Synchronization problems are often because the ALM interconnection with HP Solution Manager is too fragile.

For how long have I used the solution?

I've been using it for six years.

What was my experience with deployment of the solution?

We had a problem with the consultant.

What do I think about the stability of the solution?

Not really. Our big problem is that our in-house support of Solution Manager is not compatible. It's not a fault with the product.

What do I think about the scalability of the solution?

For migration from v10 to v11, we needed to convert manually each project because the HP consultant, and our project chief, couldn't use ROBOT in Apache.

How are customer service and technical support?

Customer Service:

6/10.

Technical Support:

5/10.

Which solution did I use previously and why did I switch?

MS Excel was our first solution.

What about the implementation team?

We paid for an HP consultant who wasn't experienced. They called everyday about everything to the central development team of HP.

What was our ROI?

It's not so good because some users don't see its real potential because they are afraid they will lose their job.

What other advice do I have?

Keep it simple for an easy beginning, and don't waste time with incompetent people.

Which version of this solution are you currently using?

11.52
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Highlights
Ability to customize modules, particularly Defect Tracking module on company specific needs
The AI and functionality interface are useful.
It has a good response time.
From reporting to team management, everything is better now.
By using QC we broke down silos (of teams), improved the organization of our tests, have a much better view of the testing status, and became much quicker in providing test results with document generation.
We can get an entire project into a single repository where we can view all the data in detail. This is where we keep all our test cases where everyone can reference them. This provides everyone access to the test cases and artifacts via the cloud. There is no need to contact anyone.
The best thing is that you can see your current status in real time... To see real-time updates, you just log in to ALM and you can see exactly what the progress is. You can also see if the plan for the day is being executed properly, and it's all tracked. From the management side, I find those features very valuable.
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